Selected Engagements · 2000-2026
Selected engagement case studies: the brief, the constraints, the judgement calls, and the outcome. Client-internal content remains confidential throughout.
Current Practice · 2025-2026
Salesforce Service Cloud Consultant · UK ed-tech non-profit
A 342-email demand analysis, a gated DSDM build, a working AI agent built, and a support platform the team actually adopted.
Read the studyBusiness Analyst · 48-hour discovery engagement
Six workstreams across 100+ integrated systems and dual Salesforce orgs, closed with a 38-slide executive investment case.
Read the studyE-Commerce · 2010-2017
Founder · D2C luxury brand, full P&L ownership
An agency-held revenue channel brought in-house without pausing trade: Shopify, POS and email unified into a single view of the customer, at 5,000+ SKUs a year.
Read the studyFounder · marketing automation owner
Hand-built, rule-based lifecycle journeys (segmentation, triggers, suppression, frequency caps) sustained across seven years of seasonal cycles.
Read the studyFinancial Markets · 1997-2008
Project Manager · €140M programme, ECB deadline
Cross-border regulatory custody migrated on an immovable central-bank deadline, under PRINCE2 with Agile inside. Rehearsed cutover, verified rollback, zero improvisation.
Read the studySenior Business Analyst · two engagements, repeat client
A 24-hour global trading rollout, a 111-page audit-remediation manual, and a front-to-back reporting transformation adopted through a designed enablement programme.
Read the studyProject Manager · ABN AMRO Asset Management estate
A multi-vendor transfer run on formal RAID discipline, where decommissioning was managed as first-class scope. The business case was twelve systems switched off, each verified first.
Read the studyProject Manager · Amsterdam, Brussels, Paris
Three national market infrastructures delivered as one, through six working groups and a steering committee, closed with a fourteen-signatory sign-off.
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