Business Analyst · Project Manager · AI Deployment
Available · Remote · UK, EU and US clients
I translate strategic needs into clear, actionable functional requirements, refining your backlog items, facilitating your ceremonies and bridging the gap between business and technology. From €140M regulated migrations to Salesforce and AI agent deployments, every engagement follows a structured approach.
Selected Case Studies
Every engagement, three eras. The full chapter behind each line.
Current Practice · 2025-2026
2026E-commerce & Marketing · 2010-2017
2010-17Financial Markets · 1997-2008
2007-08Headless 360, a Salesforce security drill console with Claude over MCP, and The Website Suite, one token-driven system across two opposite briefs. The practice, still moving.
The Stack
Tap a lens to light the service.
Full inventory in my Technical Delivery Matrix, available on request.
The Process
By embedding into your team, using a structured approach designed to create clarity fast and sustaining it throughout delivery.
How · The Operating Gates
Every engagement runs these gates. Zero disruption is a governance outcome, not a technical one.
Why · The Principles
Understand the business context, stakeholder landscape, and delivery challenges before writing a single requirement.
Map business needs to technical feasibility. Define clear user stories, acceptance criteria, and delivery priorities.
Facilitate ceremonies, manage backlogs, and ensure cross-functional teams execute with clarity and confidence.
Retrospect, refine, and future-proof. Continuous improvement baked into every sprint and every process.
The figures below are target ranges, method-based objectives set and baselined per engagement. Delivered results are presented in the selected case studies.
Agentforce-assisted triage and deflection with the governance layer built before the agent: confidence thresholds, human-in-the-loop handoff, auditable recommendations and running-cost model.
A governed single customer view before any activation: Headless 360 / Data 360 Analysis, identity resolution rules, permission sets with confidence scoring, consent-aware segmentation with an audit trail, duplicate management and a stewardship model, so every journey, segment and AI signal is grounded in data a compliance team can stand behind.
Evidence-led discovery, a prioritised requirements catalogue, and the governance frame that keeps a build honest, including inside a systems integrator relationship, where the client needs someone reviewing architectural decisions, enforcing gates and protecting their interests while the programme stays on schedule.
Labs
Current experiments, independent builds and R&D. Frontier-led tools and AI Integration.
See the workbench →Career
Selected career moments, 1997 - 2026.
Technology journey begins: joined Bloomberg LLC as an Analyst and trained trading teams at 30+ Tier-1 banks across Europe, adoption up 25%, errors down 40%.
Custody and depository systems across Amsterdam, Brussels and Paris: formal analysis before build, six working groups, EU compliance, processing time reduced 35%, closed with a fourteen-signatory sign-off and a boardroom ovation from the ten largest banks in the Netherlands.
€140M ECB-deadline custody migration for 3,000 members, delivered zero-disruption with readiness up 35%. By then, Tier-1 clients re-engaged my consultancy year after year.
Founded a D2C luxury brand, brought the platform in-house, unified store and online data, automated on top, +10% retention year on year, invited to Buckingham Palace and Downing Street to represent Pinucci.
Salesforce Service Cloud platform analysis and configuration, optimisation of functionality and increasing utilisation from 10% to 50%.
From the Archive · 1999
Every flow, counterparty and deadline on one page, carried into the interview. The head of department took one look and gave me the role. I still have the sketch.
Contact
Available for contract and permanent engagements · Remote-first, working with clients in the UK, EU and US · Based in the Netherlands, CET, with full UK-hours overlap and US East Coast mornings · Right to work in the Netherlands and EU · UK Settled Status, right to work in the UK.
M.Sc. Construction Economics & Management, UCL · BA (Hons) Architecture, Greenwich
Email Alexandra